Need to return your item? No problem, please email firstname.lastname@example.org or get in touch through the Contact Us page if you would like to return your order. We will then respond within 48hrs with return instructions and address.
We offer a full refund providing the following criteria is met;
- You can return any item for a full refund only within 14 days of receiving your original order.
- All items are unworn, free from any marks or stains such as make up and fake tan, unwashed, undamaged and in the original condition with all tags attached
- Returns are accepted from UK customers only
- All goods will be inspected on return
- The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as Luna Boutique will not be responsible for items lost in transit when being returned to us.
- All refunds will be processed within 10 business days of receiving your item.
- In the unlikely event of you receiving faulty or damaged goods please email us within 48 hours of receipt of your item. Please use the Contact Us page to get in touch and we aim to respond within 3 business days.