Free UK Delivery

Delivery Information

Need information on our deliveries? You're in the right place!

When you are placing your order you will be asked to complete your delivery information. When your order is confirmed, we are unable to accept any changes to this information. 

UK Delivery

UK Standard delivery is FREE with all orders. This is through Royal Mail 1st Class Signed For (please note that dispatch is usually within 48hrs of receiving your order, excluding bank holiday and weekends).

You will receive notification once your order is dispatched and will be delivered within 4 working days. 

If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know if this has been done.

EU and Worldwide Delivery

The delivery cost to the EU and the rest of the world is charged at £14.99 and is through Royal Mail. Delivery will be made 7-10 working days after your order is dispatched depending on your location.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict these costs. Customs policies vary from country to country; please contact your local customs office for further information.

Terms of Postage

In the unlikely event that your order does not arrive, please do not hesitate to contact us. Royal Mail do not class an item as missing until 21 working days have passed, therefore your claim can take up to 6 weeks to be processed. 

We do not dispatch orders on bank holidays or weekends

If you have any questions or need assistance with our shipping policy please reach out to us by email: lunaboutiqueuk@outlook.com or through the 'contact us' on the website

Luna Boutique